General Questions
Q: How does an Online Auction work?
A: In Online Auctions, all lots are listed in an online catalog and are available for viewing in an equipment yard. The yard location and contact information is listed in the lot details of any lot so that you can easily contact the yard to arrange an inspection of the equipment. Contact information for our Warehouse Network Equipment Specialists is also available so that you can have your questions answered prior to the Online Auction. Online Auction lots typically are open for bidding several days before the official close time, with all lots in the Online Auction closing during the same 1-3 day period. Lot closing times are staggered in 3 - 10 minute increments. On the day of the Online Auction, you can login to the Online Auction on the Warehouse Network Marketplace website and place as many bids as you like. If you are the high bidder when the lot closes, you win the lot.
Q: What do I need to do to bid in an Online Auction?
A: Only registered Warehouse Network Marketplace users can bid in an Online Auction. When you register, you will receive confirmation that your account has been approved, along with a Bidder ID that you will use to bid in an Online Auction. If you have registered with us and have not received a Bidder ID, please call Warehouse Network Marketplace Customer Support at +234-8027091814
Q: Do I have to pay any fees to participate in an Online Auction?
A: There are no fees charged to bidders for registering with Warehouse Network Marketplace or logging into an Online Auction. When placing bids, a 12.5% Buyer's Premium will be calculated for you on the Bid Confirmation screen.
Q: Do I need to register for each Online Auction?
A: No, after you register the first time, you are automatically registered for each subsequent Online Auction. Before each Online Auction, email reminders will be sent to all registered users. If you forget or lose your bidder ID or password, please call Warehouse Network Marketplace Customer Support at +234-8027091814.
Q: What are the computer system requirements for using the Online Auction system?
A: To most successfully use the Warehouse Network Marketplace site, we recommend the following:
Processor: 600 Mhz and higher
RAM: 256 MB
Modem: DSL, Cable Modem or higher
Browser: Internet Explorer 6.0 or higher and Firefox.
Q: How do I login to an Online Auction?
A: On the day(s) of the Online Auction, go to http://www.warehousenetworks.com and find the Online Auction you are interested in. Click on the "Login" link and enter your bidder ID and password on the Login page. If you have any problems logging in, please contact Customer Support at +2348027091814, e-mail at info@warehouseng.com or click here for Live Support.
Q: How do I bid?
A: Please refer to the "How to Buy " page.
Q: Can I cancel an unwanted bid?
A: After you submit a bid, the Online Auction system will ask you to confirm that bid. After confirmation, the bid CANNOT be cancelled.
Q: How do I know if I am winning a lot?
A: If you are winning a lot, your bidder ID will appear next to "High Bidder" in the bidding screens and lot details for that lot, and the words "You lead!" will appear on the Lot Details page.
Be sure to refresh often to update the data on your screen.
Q: How do I know if I won a lot after it has closed?
A: Go to the lot and see if your bidder ID is listed next to high bidder. Also, in your watchlist, click on the "Lots Won" tab (the third tab), and you will see a list of lots you have won. You will also receive an automated email from info@warehouseng.com notifying you that you are the winning bidder.
Q: What if I get outbid just before the lot closes?
A: If a bid is received and there are less than two minutes left before the scheduled close time, the countdown (time left) will be reset at two minutes. The lot will not close until no bids are received within that two minute timeframe.
Q: What is a proxy bid?
A: Please refer to the "Proxy Bidding" page.
Q: What is the watchlist?
A: Please refer to the "Watchlist " page.
Q: What is the bid history?
A: The Bid History is a record of all Bids placed on a lot.
Q: What is a reserve price? How do I know if a lot has a reserve price? Will I know when the reserve price is met?
A: A reserve price is the minimum price at which the seller will sell a lot. It is determined by the seller prior to the start of the Online Auction. All bidding on warehouse network marketplace Online Auction lots begin at their reserve prices (if they have them) to avoid any confusion over whether or not a lot will sell. If there are any exceptions, it will be duly noted in the lot description and throughout the bidding process.
Q: What if I cannot bid online?
A: If you are unable to access the Warehouse Networks Resources Limited Online Auction system on the day of an Online Auction, we will accept fax-in bids. Please contact us at +234827091814, email at info@warehouseng.com or click here for Live Support for more information on submitting fax-in bids.
Q: Do I have to pay sales tax on Online Auction equipment?
A: Yes. To avoid being charged sales tax on Online Auction items, we must receive a Sales and Use Tax Exemption Certificate prior to the sale. Please contact us at +234827091814 for the Warehouse Networks Tax Exemption Certificate.
Q: How do I make payment for the equipment I win?
A: Please see the How to Buy page of our website.
Q: Who has the responsibility to arrange and pay for shipping?
A: The winning buyer is responsible for arranging to pick up and ship the equipment from the seller’s location. Yard contact information regarding the consignor will be provided. Buyers must pick up equipment within 30 calendar days after the date of the Online Auction.
Q: What if I can't reach the seller?
A: Please contact Warehouse Networks Resources Limited Customer Support on +234827091814 or email info@warehouseng.com.
